Shipping Policy

We currently ship orders to Spain and Portugal using Correos or other trusted delivery partners.

Order Processing Time

Orders are prepared and dispatched within 1 business day after your order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship to:

• Spain
• Portugal

Some remote areas or islands may require additional delivery time, depending on the carrier.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• Spain: 2–5 business days
• Portugal: 3–7 business days

Please note that delivery times are estimates and may vary due to carrier delays, public holidays, weather conditions, or high-demand periods.

Shipping Costs

We offer free shipping on orders over €50.

For orders below €50, a flat shipping fee of €5 applies.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

Please allow some time for the tracking information to update after the parcel has been handed over to the carrier.

Delivery Delays or Issues

If your order has not arrived within the estimated delivery timeframe, please contact us at contact@hadatcosmeticsspain.com and we will check the status of your shipment with the carrier.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery date or estimated delivery date.

We will review the issue with the carrier and work with you to resolve it as quickly as possible.